About shipping and returns

Shipping policy

【Regarding delivery】

We will ship your order within 7 business days of receiving it.

In the case of convenience store payment, bank transfer, or postal transfer, it will be shipped after confirming payment. (In principle, please make payment within 7 days from the date of order.) We will ship within 7 business days after confirming payment.

If you do not receive the product within 7 business days after completing the payment and payment, please contact us at the following.

【Contact information】

KM-One Co., Ltd.

No. 202 Hirakawacho Lilienheim 1-3-2 Hirakawacho, Chiyoda-ku, Tokyo 102-0093

TEL: 03-6380-9799

E-MAIL: info@km-one.co.jp

Business days: Weekdays 11: 00-17: 00 (Closed on Saturdays, Sundays, and holidays)

【For shipping charges】

Shipping charges vary depending on the region and the size of the ordered item. (See below.)

Free shipping on purchases over 20,000 yen.

* All shipping charges are based on Yamato Transport's shipping charges.

Products delivered by compact flights

・ Seashell Power 100ml x 3 bottles set

<Shipping fee: 680 yen nationwide>

Items within 80 sizes

Seashell Power 500ml x 3 bottles set

・ PRO100 first set

・ Natural disinfectant deodorant replenisher (concentrated type) 450 ml x 3 for diffuser only

・ Natural disinfectant deodorant replenisher for diffuser (concentrated type) 450 ml x 6

・ Diffuser only PRO100 / Round type ・ Square type

・ Diffuser only PRO500

<Shipping fee: South Tohoku / Kanto / Shinetsu / Hokuriku / Chubu region 1,150 yen

North Tohoku / Kansai region 1,260 yen

Chugoku / Shikoku region 1,370 yen

Hokkaido / Kyushu region 1,590 yen

Okinawa 1,920 yen>

Items within 100 sizes

・ PRO500 First Set

<Shipping fee: South Tohoku / Kanto / Shinetsu / Hokuriku / Chubu region 1,390 yen

North Tohoku / Kansai region 1,500 yen

Chugoku / Shikoku region 1,610 yen

Hokkaido / Kyushu region 1,830 yen

Okinawa 2,490 yen>

Return & Exchange Policy

[Return / Exchange]
If you wish to return or exchange the item, please be sure to contact us within 7 days after the item arrives. Please note that we cannot accept returns or exchanges without prior notice. After contacting us, we will contact you again regarding the return / exchange method.

[Returns and exchanges due to our reasons such as defective products]
We make every effort to ensure the quality of our products, but if the product is damaged or soiled, or if a product different from the one you ordered arrives, we will exchange or return it.
Please contact us immediately after the item arrives. Please note that we cannot accept returns unless the item is defective. In the case of defective products, we will bear the shipping fee.
We apologize for the inconvenience, but please return it by freight collect.
We will respond to returns and exchanges as soon as possible.
If the product is out of stock, it may not be exchanged and you may be asked to cancel it. Please note that we will contact you in advance.

[Returns and exchanges at your convenience]
Please note that we cannot accept returns or exchanges for your convenience, such as a different image.

[If you cannot accept returns or exchanges]
・ Products that customers have already used (excluding products that are found to be defective after use)
・ Products that have been soiled or damaged by the customer.
・ Products that have been delivered for more than 7 days.
・ Made-to-order products.

[Return deadline]
It will be within 7 days after the item arrives.

[Return shipping]
If it is a defective product, we will bear it.

[Contact information regarding returns]
KM-One Co., Ltd.
No. 202 Hirakawacho Lilienheim 1-3-2 Hirakawacho, Chiyoda-ku, Tokyo 102-0093
TEL: 03-6380-9799
E-MAIL: info@km-one.co.jp

Business days: Weekdays 11: 00-17: 00 (Closed on Saturdays, Sundays, and holidays)